At Just Add Plants we ship our plant pots and accessories throughout Australia with the freight cost based on location destination and order volume. We also offer Click & Collect from our warehouse in Brisbane, Queensland.

This Shipping Policy applies to retail & trade purchases made through the JAP website and should be read together with our Retail Online Sale Terms and Conditions.

Delivery & Click and Collect

• Just Add Plants delivers within Australia unless otherwise stated on our website.
• Delivery availability may vary depending on the product, destination and freight provider servicing your area.
• Just Add Plants offers quoted pallet shipping for larger pots or bulk product orders.
• Smaller pots/orders can be delivered door to door by one of our nominated carriers.
• Click & Collect is available from our warehouse in Geebung, Brisbane.
• All Click & Collect orders require an organised pickup time from the warehouse. No walk-ins due to health and safety requirements.

Delivery charges

• Delivery charges may vary depending on the size, weight, quantity, destination and handling requirements of the goods.
• Delivery charges are calculated at checkout or otherwise advised before payment is completed.
• Large or heavy delivery items will require a custom freight cost calculated based on location destination and order volume.
• Full payment of all goods is required before goods are shipped, delivered or collected.

Dispatch and delivery timeframes

• Depending on shipping size & destination, shipping timeframe can be 7-10 business days.
• Any dispatch or delivery timeframe shown on our website is an estimate only, unless Just Add Plants expressly confirms otherwise in writing.
• We will use reasonable efforts to meet estimated dispatch and delivery timings. Even so, delays can occur due to stock availability, supplier timing, freight network issues, weather events, public holidays or other matters outside our reasonable control.
• Just Add Plants is not liable for delay to the extent caused by matters outside our reasonable control.

Delivery method

• Unless otherwise stated, delivery is arranged by Just Add Plants or our nominated carrier.
• Unless otherwise agreed by Just Add Plants in writing, delivery is kerbside only.
• Just Add Plants and any carrier engaged by JAP do not provide unpacking, placement, installation, movement of goods through the property, upstairs delivery, or removal of packaging, pallets or other delivery materials.
• Unless otherwise agreed by Just Add Plants in writing, disposal and removal of packaging, pallets and other delivery materials is the customer’s responsibility and cost.

Site access and receiving delivery

• You must ensure that the delivery site is safe, accessible and suitable for unloading the goods.
• You are responsible for providing accurate delivery details and ensuring someone is available to receive the goods where required.
• If delivery cannot be completed due to incorrect details, lack of access, site refusal, no available receiver, or another circumstance within your control, Just Add Plants may charge reasonable re-delivery, storage or handling costs.

Authority to leave

• If you request authority for goods to be left without signature, the goods are taken to be delivered when they are left at the nominated location.
• If authority to leave is given, risk in the goods passes to you when the goods are left at the nominated location.

Customer collection or customer arranged freight

• If you arrange your own collection, transport or carrier, risk in the goods passes to you on collection or when the goods are handed to your nominated carrier.
• Just Add Plants is not responsible for any loss, damage or deterioration occurring after the goods are collected by you or handed to your nominated carrier.

Inspecting your order

• You should inspect the goods as soon as reasonably practicable after delivery or collection.
• If there is visible transit damage, short delivery, supply of the wrong goods, or another issue that ought reasonably to have been apparent on inspection, you should notify Just Add Plants in writing within 48 hours after delivery or collection.
• Your notice should include reasonable supporting information, including photographs, order details, delivery date and a description of the issue.
• You should not dispose of, alter, install, repair or otherwise deal with goods that are the subject of a claim unless:
  a) Just Add Plants agrees in writing, or
  b) it is reasonably necessary to prevent safety risk or further damage.

Contact us

• If you have a delivery issue or question, please contact Just Add Plants using the contact details on our website as soon as possible so we can assist.