Privacy Policy
This Privacy Policy explains how we collect, use, store and disclose personal information. It applies to personal information collected through our website, through customer enquiries, orders, deliveries, marketing communications, account applications, and other dealings with us.
We may update this Privacy Policy from time to time. The most current version will be published on our website.
How we collect personal information
- We may collect personal information directly from you when you:
a) place an order,
b) submit an enquiry,
c) sign up to receive marketing communications,
d) create an account,
e) apply for a trade account,
f) request a quote,
g) contact us by email, phone or through our website, or
h) otherwise deal with us. - We may also collect personal information automatically through our website using cookies, analytics tools and similar technologies.
- In some cases, we may receive personal information from third parties connected with your order or enquiry, such as payment providers, delivery providers, website platform providers, or someone purchasing a product on your behalf.
Why we collect, hold and use personal information
- We may collect, hold and use personal information for purposes including:
a) processing and fulfilling orders,
b) arranging delivery and customer support,
c) responding to enquiries and requests,
d) managing customer and trade account relationships,
e) sending service related communications about your order or account,
f) improving our website, products and customer experience,
g) internal administration, record keeping and fraud prevention,
h) complying with legal obligations, and
i) sending marketing communications where you have consented or where otherwise permitted by law.
The kinds of personal information we collect
- The personal information we collect may include:
a) your name,
b) email address,
c) phone number,
d) billing address,
e) delivery address,
f) order and purchase details,
g) payment related information provided through our payment providers,
h) enquiry details and correspondence with us,
i) business details where you apply for a trade account, including ABN and trading details, and
j) website usage information, device information, IP address, browser type and other online activity data collected through cookies and similar technologies. - We only collect personal information that is reasonably necessary for our business functions and activities, or as otherwise permitted or required by law.
Marketing communications
- Where you have subscribed to receive marketing communications from us, or where otherwise permitted by law, we may send you updates, offers, news or promotional content by email or other electronic means.
- You can unsubscribe from marketing communications at any time by using the unsubscribe link in the message or by contacting us directly.
- Service-related communications, such as messages about your order, delivery, account, or important policy updates, may still be sent where necessary even if you opt out of marketing.
Disclosure of personal information
- We may disclose personal information to third parties where reasonably necessary for our business operations, including:
a) website and ecommerce platform providers,
b) payment processors and payment service providers,
c) freight, delivery and logistics providers,
d) IT service providers, software providers and website support services,
e) email marketing and customer relationship management providers,
f) analytics and advertising service providers,
g) professional advisers such as accountants, lawyers and consultants, and
h) government, regulatory or law enforcement bodies where required or authorised by law. - Under no circumstances do we sell personal information to third parties.
Cookies, analytics and online tracking
- Our website may use cookies and similar technologies to support website functionality, shopping cart features, site performance, analytics, advertising and user experience improvements.
- These technologies may collect information such as your IP address, browser type, device information, pages viewed, referring websites, time spent on our website, and actions taken on the site.
- We may use third party services such as website analytics, advertising or remarketing tools that use cookies, pixels or similar technologies.
- You can usually adjust your browser settings to refuse cookies or alert you when cookies are being used. However, some parts of the website may not function properly if cookies are disabled.
Overseas disclosure
- Some of the third-party providers we use may store or process personal information outside Australia.
- Where this occurs, we take reasonable steps to ensure that personal information is handled in a manner consistent with applicable Australian privacy requirements.
Security of personal information
- We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.
- These steps may include secure website technologies, restricted access, staff practices, and the use of reputable third-party service providers.
- While we take all reasonable steps to protect personal information, no method of electronic transmission or storage is guaranteed to be completely secure.
Access and correction
- You may request access to the personal information we hold about you.
- You may also request that we correct personal information we hold if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.
- If you would like to request access or correction, please contact us using the contact details published on our website.
- In some circumstances, the law may allow us to refuse access or correction. If that happens, we will explain the reasons in writing where required.
How to make a privacy complaint
- If you have a concern about how we have handled your personal information, please contact us first so we have an opportunity to address it.
- When contacting us, please provide enough detail for us to understand and investigate your concern.
- We will review your complaint and respond within a reasonable period.
- If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner.
Contact us
- If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact us using the contact details published on our website.
Changes to this Privacy Policy
- We may update this Privacy Policy from time to time to reflect changes to our business, website, legal obligations or privacy practices.
- The updated version will be published on our website and will apply from the date it is published.