Returns Policy

Warranty

Guava (Aust.) Pty. Ltd. Trading as Just Add Plants warrants the purchaser that their products are of good material and workmanship and free of manufacturing and factory defects, provided recommended clean and maintenance are performed. For more information regarding how to clean and maintain your purchased product, please check our website.

The warranty period of 12 months applies to all products sold from the original date of purchase. All information provided by Just Add Plants regarding specific planters’ exclusive location use, either interior or exterior, is to be always followed. Planters strictly specified for interior use, mainly because of their self-watering capacity are not to be used outside, exposed to the elements, as the planter has been manufactured with no drainage capacity. Planters specified for either interior or exterior use, will require drainage holes to be installed if used outside.

The product warranty does not apply to products modified, altered, or repaired by unauthorised persons, or to products damaged during shipment or installation, or by accident, alteration, abuse, tampering misuse, and misapplication, negligence by others, improper repair or maintenance, fire and/or another casualty. If the planter is modified from its original state, the warranty is void. This warranty does not apply to defects in components not manufactured by Just Add Plants.

It is a condition of this warranty that should your covered product show defects on delivery of the item(s) or anytime during the warranty period, the Purchaser/Property owner will notify Just Add Plants in writing with 48 hours (about 2 days) after discovering the claimed defect, and prior to beginning any repair or alteration to Just Add Plants. The notice must include a detailed description of the claimed defect, photo images of the defect and proof of purchase from Just Add Plants, clearly displaying the date of purchase.

It is a further condition of this warranty that Just Add Plants will, within a reasonable period of its receipt of such notice, be permitted to inspect the claimed defect. If, after inspection, Just Add Plants determines that the claim is in accordance with the terms and conditions of the warranty, Just Add Plants will replace the defective product free of charge. Should a warranty claim be made, Just Add Plants is not liable for any costs associated with or incurred by the customer as a result of removing and re-installation of the defective product. (eg. removal of existing Potting Mix/Soil, discarding of old planter, re-install soil and plants.

Returns

Just Add Plants does not except returns, exchanges or provide refunds due to the customer changing their mind. The customer must be fully aware of their full intension for use of the product before purchase. Should a customer cancel an order or request a refund, the customer will incur payment processing charges of 2% of the total cost of the product item.